Book Discussion: Creating the Customer Driven Library

Ever hear about a newer service model, but don’t know much about it? Want to make some changes in service at your library, but not sure how to do it? Need some other librarians to bounce around new customer service ideas with?

Join other librarians for a discussion of “Creating the Customer Driven Library: Building on the Bookstore Model” by Jeannette Woodward at Mid-State Regional Library on March 10 from 9:30-11 a.m. Coffee will be available at 9 a.m.

“Creating the Customer Driven Library” is analysis of the book superstore boom. It suggests ways to improve library service, marketing and promotion techniques by taking cues from the customer-driven philosophies of bookstores. Chapters include examinations of what makes bookstores appealing, customer service, identifying customer needs, using technology to enhance services and meet “e-patron” needs, ambience, displays, signage, marketing and publicity.

“Creating the Customer Driven Library” (ISBN-13: 978-0838908884) is available from the American Library Association, Amazon, and most book jobbers. This discussion is sponsored by the VLA-Public Library Section. For more information call Marti Fiske at 878-4918 or email marti@williston.lib.vt.us.

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