FREE State-Wide Webinar: Creating a Customer-Focused Culture in Your Library

Open to all library staff, trustees, friends, and other interested parties.

April 24th, 2009 1:30 pm – 3:00 pm

Visit the NELINET Event Details for more information.
Contact C&SL Section President Larraby Fellows to RSVP
and to get login information.

Various college and university libraries that will be attending/broadcasting the presentation have volunteered to open their doors to interested community members and library staff who cannot attend from their own facility. More information will be made available through the VLA listserv.

ACRL/NEC Scholarships and Awards Available

Let your ACRL/NEC reward you! Apply for a scholarship or submit a research paper.

The ACRL/NEC Scholarships & Awards Committee has opportunities for students, library staff and librarians.

There are scholarships to attend:

  • ACRL National, Seattle WA, March 2009
  • ACRL/NEC Annual Conference, Worcester MA, May 2009
  • A continuing education program of your choice

ACRL/NEC is also offering an award for Best Research Paper.

Apply today! More information and application forms:

http://www.acrlnec.org/sigs/scholarships/index.php

Nancy George
Chair, ACRL/NEC Scholarships and Awards Committee
Electronic Resources Librarian
Salem State College
352 Lafayette St.
Salem, MA 01970 USA
978.542.7182 (voice)
ngeorge@salemstate.edu

Call for Proposals – ACRL/NEC Annual Conference 2009

Association of College and Research Libraries – New England Chapter
Annual Conference 2009
College of the Holy Cross, Worcester, MA
May 15, 2009

ACRL/NEC invites you to submit proposals for a workshop, presentation, or poster session at its 2009 conference:

“Are You Being Served? Customer satisfaction and library service.”

We are construing “customer service” broadly and seek proposals covering any and all aspects of librarianship as they relate to
serving and satisfying our customers. In writing proposals, here are some questions to consider: Who are our customers? What do they want/need? What can we, and what can’t we, provide? How can we do better, what else can we do, what can we stop doing? Is the customer always right? Do we provide what our customers want or what (we think) they need? Can we do both? Can we go too far in trying to please our customers?

Read More

Going to NELA? Chapter leaders want to hear from you!

College & University Librarians, ACRL-NEC wants to hear from you!

Let us know how your professional association can work for you.  What are we doing that works and what could we do better?

Vice President Barbara Kenney and I will be holding informal focus groups at the NELA (New England Library Association) Annual Conference in Manchester, NH on October 19, 20, and 21. We’re especially interested in hearing from folks in northern New England. A few minutes of your time during one of these sessions is all that’s needed. Please join us.

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Workshop: Marketing for Libraries

Marketing for Libraries
Thursday December 4, 2008
9:30 am – noon
Dorothy Alling Memorial Library, Williston

Participants will learn the basic steps of creating a marketing plan using information from “Crash Course in Marketing for Libraries” by Susan Webreck Alman and the Certified Public Library Administration marketing course taught by Wayne Piper. Guest speaker Elizabeth Bluemle, co-owner of the Flying Pig Book Store, will share book store tips for merchandising and marketing outside and within the building. Bring along examples of your successful library marketing experiences to share with the group.

It is highly recommended that participants purchase and review “Crash Course in Marketing for Libraries” by Susan Webreck Alman before attending the workshop. ($30, ISBN-10: 1591584302, ISBN-13: 978-1591584308) This book outlines a marketing plan in less than 58 pages, with several appendices of real-life examples.

Contact Marti Fiske for information and to register, marti@williston.lib.vt.us or 802-878-4918. This workshop is sponsored by the Public Libraries Section of the Vermont Library Association.

NELA Conference — Plan to Attend

Don’t Miss Out on Discount Rates for NELA 2008! 

NELA is accepting Early Registration for “Taking Charge of Change”, the 2008 Annual NELA Conference being held from October 19 to 21, 2008 at the Radisson Hotel in Manchester, NH.

If your registration is postmarked by October 10, you can receive a 25-30%!

Here are a few of the highlights:

  • Adult Programming Showcase
  • Drop-In Resume Review
  • Easy Web Fixes
  • “Graphic” Nonfiction
  • Help! The Teen Librarian Has Left the Building
  • Hot Topics in Technical Services
  • Leading by Example: Toward More Sustainable Communities
  • My College Freshman Is Your High School Senior
  • Sophisticated Picture Books
  • The Vanishing Male: Guy Stuff That Lures and Hooks
  • Special Guest Authors: Simon Winchester, Cynthia Lord, and Michael Palmer
  • Special Guest Storytellers: Eshu and Motoko and Raouf Mama

Join your colleagues for all this plus award winners, discussion leaders, gamers, social hours, luncheons, exhibits, exhibits, and more exhibits!

Register by mail or online at www.nelib.org

Reference Roundtable at St. Michael’s College

Date: Wednesday, August 20, from 1-4 pm
Location: Durick Library at Saint Michael’s College in Colchester.

The topic is Innovations in Reference service and in Promotion of reference service in light of the national trend of declining reference statistics

RSVP to Michele McCaffrey by August 1. More details to come as well as parking information, directions, etc.

Michele R. McCaffrey
Reference & Instruction Librarian/Reference Coordinator
Durick Library, St. Michael’s College
Box L, One Winooski Park
Colchester, VT 05439
mmccaffrey@smcvt.edu
802-654-2411