Association of College and Research Libraries â€“ New England Chapter
Annual Conference 2009
College of the Holy Cross, Worcester, MA
May 15, 2009
ACRL/NEC invites you to submit proposals for a workshop, presentation, or poster session at its 2009 conference:
â€œAre You Being Served? Customer satisfaction and library service.â€
We are construing â€œcustomer serviceâ€ broadly and seek proposals covering any and all aspects of librarianship as they relate to
serving and satisfying our customers. In writing proposals, here are some questions to consider: Who are our customers? What do they want/need? What can we, and what canâ€™t we, provide? How can we do better, what else can we do, what can we stop doing? Is the customer always right? Do we provide what our customers want or what (we think) they need? Can we do both? Can we go too far in trying to please our customers?