Account Support Specialist – GOBI Library Solutions (Contoocook, NH)

Responsible for providing support to customers and company personnel, ensuring that customer needs and service requirements are interpreted and implemented accurately. The incumbent works to determine feasible and satisfactory account specifications, and to ensure a high- quality experience for customers who are configuring new services or significantly changing accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following statements describe the general nature of work being performed in this job. They are not intended to be an exhaustive list of all duties. Additional responsibilities may be assigned by Management.

  • Works with customers, GOBI Customer Service, GOBI/EIS Sales and the appropriate GOBI business units as needed to design, refine and implement new or revised technical services for customers.
  • Develops, documents, and maintains customer profiles, including histories, for GOBI library technical services.
  • Evaluates quality of customer experience for new and existing accounts and provides timely feedback to Technical Services management, who will work with GOBI/EIS Sales and Customer Service to plan accordingly.
  • Establishes vital working relationships with GOBI/EIS sales (includes CDM’s, NBD Managers, CDR’s, GOBI/EIS representatives) to explore and work in a constructive team approach to strategically increase GOBI technical service revenue with an emphasis on customers not currently receiving technical services.
  • Supports the customer bid/RFP process by reviewing tenders and ensuring GOBI’s compliance with customer requirements. As necessary, provides language to describe services or customer options.
  • Drafts and revises technical service documentation and procedures according to established procedural guidelines.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Protects operations by keeping information confidential.
  • Provides input for the establishment of system policies and procedures, standards and schedules.

While performing the duties of this job, the employee is regularly required to sit in front of a personal computer 6-7 hours a day, use hands and fingers, reach with hands and arms, push book carts and talk or hear. The employee must occasionally walk and lift/move up to 35 pounds.

Specific vision requirements include close vision.

The noise level in the on-site work environment is usually moderate.

QUALIFICATIONS

  • REQUIRED: Master’s degree in Library and/or Information Science or 2+ years of library experience, preferably in a technical services environment.
  • 2+ years working in a direct customer contact role. 2+ years’ experience using Microsoft Word, Excel,
  • and/or Access.
  • Excellent written and oral communication skills in individual and group settings.
  • Excellent reading comprehension skills.

 PREFERRED:

  • Experience with academic library technical services operations.
  • Proficiency in applying academic library standards and best practices.
  • 1+ years’ experience with cataloging standards and best practices.
  • 1+ years’ experience working in a sales role.
  • 1+ years’ experience coordinating, supervising, or reviewing the work of others.
  • Demonstrated interpersonal skills establishing effective working relationships with professional and paraprofessional staff.
  • Demonstrated organizational skills to keep information accessible and work systematically and efficiently.
  • Demonstrated ability to use sound judgment, analyze disparate information, evaluate complex and ambiguous situations, and recommend solutions.
  • Demonstrated ability to multitask and demonstrate flexibility in dealing with changing priorities.
  • Demonstrated ability to perform with frequent interruptions, distractions, and fluctuating workloads

Interested candidates should apply at https://careers.ebscoind.com/ebscoinformationservices

– Posted 5/3/22

Library Associate – Puksta Library (Claremont, NH)

Join the River Valley Community College (RVCC) team!

RVCC is a student-focused, close-knit college that serves students in western New Hampshire and Vermont. Full-time employees at River Valley Community College have access to a generous and comprehensive employee benefits program which includes medical, dental, vision, and life insurance, as well as retirement plan options, and much more. The Puksta Library is located on the Claremont campus and is close to Hanover, Lake Sunapee, and several ski resorts.

The Library Associate position is customer-oriented and oversees the Library’s day-to-day operations in the absence of the Director. Duties include supervision, staffing the front desk, processing materials, interlibrary loan, and answering technology questions.

Learn more about this position on RVCC’s website- https://www.rivervalley.edu/about/working-at-rvcc/

– Posted 12/2/21

Library Director – Wolfeboro Public Library (Wolfeboro, NH)

Description: The Wolfeboro Public Library invites you to become a member of its energetic and dedicated team as the next Library Director. Working in a beautiful new library with a town population of 6,500 vibrant, diverse residents and 30,000 seasonal visitors, an eight-member governing Board of Trustees, a stellar staff, and strong Friends of the Library and Library Foundation organizations, the new Director will have a track record of success and continue to provide exciting, essential library services and programs for the community.

The successful candidate will provide inspirational leadership, communication and interpersonal skills, display expertise in technology and finance, have the experience and skill to plan and implement new services and effectively provide the face and voice of the library to its many constituents.

Required qualifications: Master of Library Science, 3-5 years of library admin and supervisory experience or equivalent combination of education and work experience.

Community: Wolfeboro, aka “America’s Oldest Summer Resort”, is a beautiful, traditional New England town, located on the shores of magnificent Lake Winnipesaukee and Lake Wentworth. Amenities include a regional hospital, high-quality public school system, a Children’s Center, Brewster Academy, four museums, a downtown shopping center that is a magnet for tourists, year-round recreational facilities, abundant woodland and water facilities, historic buildings, all of which adds up to a high-quality family life and working environment.

Salary range: $60,000-$85,000 commensurate with qualifications and experience. The position
is full time, salaried and includes a generous benefits package.

Applications: Email a PDF that includes resume and cover letter to director-search@wolfeboropubliclibrary.org by October 15 at 5:00pm.

The Wolfeboro Public Library is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, sex, national origin, disability, sexual orientation or age.

– Posted 9/18/21

Engineering and Physical Sciences Librarian – University of New Hampshire (Durham, NH)

The University of New Hampshire (UNH) Library is hiring an Engineering and Physical Sciences Librarian. This position is a tenure-track faculty position, represented by the AAUP, and it includes excellent benefits.  Pay is competitive with a minimum starting salary of $79,070.  The person who fills this position will enjoy much autonomy and flexibility in shaping research and learning support for the College of Engineering and Physical Sciences (CEPS), along with opportunities for collaboration with other subject librarians. Come work with us!

Learn more and apply here: https://jobs.usnh.edu/postings/40076

The main UNH campus is located in Durham, New Hampshire. A short drive to the beaches of New Hampshire and Maine, the White Mountains, and with easy access to Boston, the seacoast region of New Hampshire is a delightful place to live. UNH is an R1 University with a land, sea, and space grant status. CEPS is known for its student-focused learning environment, a prestigious faculty, and its many innovative, interdisciplinary research centers.

– Posted April 16, 2021

Library Director – Richards Free Library (Newport, NH)

The Richards Free Library is seeking an innovative, creative, tech savvy, and forward-thinking leader with proven management skills in a public library to serve as Library Director.

The Library employs 7 staff members including three full-time positions. The library enjoys wide community support. In pre-pandemic times the library hosted a variety of story hours and activities for children.  Adults participated in three book groups, as well as knitting, writing, and poetry groups, most of which have continued virtually.

Newport, New Hampshire (population 6300) is located in the Dartmouth/Lake Sunapee region of New Hampshire. The community boasts a vibrant recreation department, an active Opera House Association, and The Library Arts Center located in the Library’s carriage house.

A Master’s Degree in Library Science from an ALA accredited school with five years of professional library work and three years of administrative and supervisory responsibility at a public library is required.

The pay range is $60,000 -$70,000 dependent upon qualifications and experience. For a detailed job description, visit http://newport.lib.nh.us/about-2/employment/ There is a strong internal candidate.

Apply with cover letter, resume, and three references to athorpe@newport.lib.nh.us by February 19, 2021.

– Posted January 26, 2021